Effective Date: March 19, 2024

Last Updated: March 19, 2024

SAHIL AC REPAIR AND SERVICE ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website [https://sahilservice.com/].

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you interact with our app or services:

1. Full Name
2. Phone Number
3. Email Address
4. Service Address
5. Other details you voluntarily provide during bookings or communication

b. Payment Information

1. Transaction history for services booked via the app or website
2. Note: We do not store debit/credit card details; all transactions are processed via secure third-party gateways.

c. Location Information

1. Approximate and precise location may be collected to assign nearby service providers and improve service efficiency.

d. Photos and Media

1. Photos uploaded by users as part of service requests or for verification.

e. Technical & Device Information

1. IP address
2. Browser type
3. Device identifiers
4. Crash logs, diagnostics, and usage analytics

2. How We Use Your Information

We use the collected information for the following purposes:

1. To process service bookings and deliver requested services
2. To communicate with users about bookings, updates, and promotions
3. To improve our app performance, interface, and user experience
4. To handle customer support inquiries
5. To comply with legal obligations or fraud prevention

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share data:

1. With service providers or technicians to fulfill your service requests
2. With analytics providers for improving app performance
3. When required by law or for fraud/security investigations

4. Data Security

We use appropriate security measures to protect your data including:

1. Secure HTTPS data transmission
2. Encrypted communication and access control

However, no system is 100% secure. We recommend that you also take precautions such as avoiding public Wi-Fi while making transactions.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

1. Analyze user behavior
2. Improve website navigation
3. Customize user experience

Users may disable cookies in their browser settings.

6. Third-Party Links

Our app or website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.

7. Your Rights

You have the right to:

1. Access and update your personal data
2. Request deletion of your account and data
3. Opt out of promotional communications

To request data deletion, visit:

🔗 https://sahilservice.com/account-delete-request

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the app constitutes your acceptance of the changes.

10. Contact Us

For questions, concerns, or data-related requests, please contact us:

SAHIL AC REPAIR AND SERVICE

📍 Address: Ground Floor Shop, 67-B, 1st 60 Foota Road, Block E-3, Molarband Extension, Badarpur, New Delhi 110044

📧 Email: contact@sahilservice.com

📞 Phone: +91 83739-50786

🌐 Website: https://sahilservice.com