At SAHIL AC REPAIR AND SERVICE, we strive to provide the best service experience to our customers. We understand that plans may change, and you may need to cancel a scheduled service. This Cancellation Policy outlines the terms and conditions for canceling a service and any applicable charges.
Service Cancellation
Customers can cancel their service booking by contacting us via phone or email at least 24 hours before the scheduled service time.
Cancellations made within 24 hours of the scheduled service time may be subject to a cancellation fee.
Cancellation Charges
If cancellation is requested at least 24 hours before the appointment, no cancellation fee will be charged, and any advance payment (if applicable) will be refunded.
If cancellation is made less than 24 hours before the scheduled service, a cancellation fee of 20% of the service charge may apply.
If the technician has already been dispatched to the customer's location, a cancellation fee of 50% of the service charge will be applicable.
No-Show Policy
If the customer is unavailable at the scheduled time and location, and our technician arrives on-site, the booking may be considered a "No-Show."
In case of a No-Show, no refund will be provided for any advance payment made.
Refunds for Canceled Services
Refunds for eligible cancellations will be processed within 7 working days.
The amount will be refunded via the original payment method or as service credit, based on customer preference.
Rescheduling a Service
Customers can request to reschedule their service appointment at least 12 hours before the scheduled time without any additional charge.
Rescheduling requests made within 12 hours of the appointment may be subject to an additional rescheduling fee.
Force Majeure
SAHIL AC REPAIR AND SERVICE reserves the right to cancel or reschedule services in cases of unforeseen circumstances, including natural disasters, extreme weather conditions, or other force majeure events. In such cases, customers will be offered a full refund or an option to reschedule at no extra cost.
Contact Us
For cancellations or rescheduling requests, please contact us: